28 Mars Casino Privacy Policy

At 28 Mars Casino, safeguarding your personal data is a core commitment. This 28 Mars Casino privacy policy explains, in plain language, how we collect, use, store and protect your personal information whenever you visit our site, register an account or play our games. Our approach to data protection and data security is aligned with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), and, where relevant, with the General Data Protection Regulation (GDPR). By using 28 Mars Casino, you acknowledge that you have read and understood this privacy policy and our accompanying cookie policy.

Who Controls Your Data at 28 Mars Casino

28 Mars Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the data controller, 28 Mars Casino determines the purposes and means of all data processing activities carried out on this platform. Any question relating to information security, user data handling or this 28 Mars Casino data protection framework can be directed to our Data Protection Officer using the contact details provided at the end of this page.

Personal Data We Collect

To provide our services responsibly, 28 Mars Casino gathers several categories of personal data. This data collection process is limited to what is necessary for account management, legal compliance and an enjoyable gaming experience.

Categories of Personal Information

• Identification data: full name, date of birth, government-issued ID, nationality.
• Contact data: email address, phone number, residential address.
• Financial data: payment method details for deposits and withdrawals (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, bank transfer).
• Gaming activity data: bets, wins, losses, session duration, game history, VIP tier progress.
• Technical data: IP address, device type, browser, operating system, geolocation.
• Communication data: live chat transcripts, emails and support tickets with our team.
• Sensitive data: information relevant to responsible gambling assessments, where applicable.
• Third-party data: information received from identity verification providers, payment processors or affiliate partners.

How We Collect Personal Information

28 Mars Casino collects personal information directly when you register, deposit, withdraw, contact support or complete Know Your Customer (KYC) verification. Additional user data is gathered automatically through cookies and similar tracking technologies while you browse the platform, as well as indirectly from payment providers and identity-verification partners acting on our behalf.

Why 28 Mars Casino Processes Your Data

Our data processing activities serve clearly defined purposes, each supported by an appropriate legal basis under Australian privacy law:

28 Mars Casino Cookie Policy

Our 28 Mars Casino cookie policy explains how cookies and similar technologies help us run a secure and personalised platform. Cookies are small text files stored on your device that support essential functions, remember your preferences and help us understand how players interact with our games.

Types of Cookies We Use

• Essential cookies: required for login, security and core site functionality.
• Analytical cookies: help us measure traffic and improve performance.
• Functional cookies: remember language, currency and display preferences.
• Marketing cookies: used to tailor promotional offers, subject to your consent.

You can manage or withdraw consent to non-essential cookies at any time through your browser settings. Disabling certain cookies may affect the performance of some features on 28 Mars Casino.

28 Mars Casino Data Protection and Sharing With Third Parties

28 Mars Casino does not sell your personal information. However, limited personal data may be shared with trusted third parties strictly for operational and legal purposes, including:

1. Licensed payment providers and banking partners, to process deposits and withdrawals.
2. Regulatory and law-enforcement authorities, including the Curaçao licensing body, where legally required.
3. Identity-verification and anti-fraud partners, to complete mandatory KYC checks.
4. IT hosting, analytics and customer-support providers acting under strict confidentiality obligations.

Every third party handling user data on our behalf is contractually bound to maintain confidentiality and apply equivalent standards of data security.

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International Data Transfers

Because 28 Mars Casino operates internationally, personal data may occasionally be transferred outside Australia, including to Curaçao or other jurisdictions where our service providers are based. Whenever such transfers occur, we apply appropriate contractual and technical safeguards to maintain the same level of data protection that applies domestically.

Data Security at 28 Mars Casino

Data security is treated as a top priority across the entire platform. 28 Mars Casino protects personal information using industry-recognised measures, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Firewalls and intrusion-detection systems to prevent unauthorised access.
• Restricted internal access to personal data on a need-to-know basis.
• Regular security audits and independently certified Random Number Generators (RNG) for fair play.
• Mandatory KYC verification before the first withdrawal, reinforcing account and payment information security.

While no online platform can guarantee absolute information security, 28 Mars Casino continually reviews and updates its safeguards to reduce risk and protect personal information against loss, misuse or unauthorised disclosure.

Data Storage and Retention Periods

28 Mars Casino applies defined data storage and retention periods depending on the type of information involved. Account and transaction records are typically retained for the duration of your relationship with us and for a further period afterwards, as required by anti-money-laundering regulations and taxation rules. Marketing data linked to consent is retained only until you withdraw that consent. When retention is no longer necessary, personal data is securely deleted or anonymised.

Your Privacy Rights

Under Australian privacy law, and in line with GDPR principles where applicable, you hold a range of privacy rights regarding your personal information held by 28 Mars Casino:

• Right of access – request a copy of the personal data we hold about you.
• Right of correction – ask us to correct inaccurate or incomplete information.
• Right of deletion – request erasure of your personal data, subject to legal retention obligations.
• Right to restriction – limit how your data is processed in certain circumstances.
• Right to data portability – receive your data in a structured, commonly used format.
• Right to object – object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent – withdraw consent at any time for processing based on consent, such as marketing cookies.

To exercise any of these privacy rights, contact our Data Protection Officer using the details below. We aim to respond to all 28 Mars Casino privacy requests within a reasonable timeframe, in accordance with applicable law.

Responsible Gambling and Your Data

Where you set deposit, bet, loss or session limits, choose a cooling-off period (24 hours, 48 hours, 7 days or 30 days) or opt for self-exclusion (6 months, 1 year, 5 years or permanent), 28 Mars Casino processes this personal information solely to support your responsible gambling preferences and to meet our regulatory obligations.

Supervisory Authority

If you believe your privacy rights have not been respected, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the independent authority responsible for privacy regulation in Australia. We encourage you to contact 28 Mars Casino first so we can address any data protection concern directly.

Contact Our Data Protection Officer

For any question about this privacy policy, our cookie policy, or how 28 Mars Casino handles personal data, please contact our Data Protection Officer at [email protected]. General enquiries can also be sent to [email protected], and our live chat team is available 24/7 with email replies typically within 12 hours.

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Frequently Asked Questions

What does the 28 Mars Casino privacy policy cover?

The 28 Mars Casino privacy policy covers how we collect, use, store and protect your personal data, including identification, financial and gaming activity information, in line with Australian privacy law.

Does 28 Mars Casino use cookies?

Yes. Our cookie policy explains that 28 Mars Casino uses essential, analytical, functional and marketing cookies to operate the site securely and improve your experience.

How does 28 Mars Casino protect personal information?

28 Mars Casino applies 256-bit SSL/TLS encryption, firewalls, restricted access controls and mandatory KYC checks to ensure strong data security and information security across the platform.

Can I request deletion of my data?

Yes, you can request deletion of your personal information as part of your privacy rights, subject to legal retention requirements such as anti-money-laundering rules.

Who can I contact about 28 Mars Casino data protection?

You can contact our Data Protection Officer at [email protected] for any question regarding 28 Mars Casino data protection, data collection or data storage practices.

28 Mars Casino is committed to transparency and confidentiality in every aspect of data processing. We regularly review this 28 Mars Casino privacy policy to reflect changes in legislation, technology and our services, ensuring your personal data remains protected whenever you play with 28 Mars Casino.